This template can be used to request all the necessary information for a booking from your supplier in one go.

Step 1: To initiate a shipment, click on the blue "Submit Booking" button located at the bottom left corner of the dashboard.

Step 2: Fill in the details of your supplier. It is important to complete all the fields to ensure that we can prepare your booking for shipment. At the bottom, you have the option to save this supplier for future use. Once done, click on "Next Step."

Step 3: Provide information about the goods you intend to ship. Click on "Product #1" to fill in the fields. Please read our articles to understand terms such as CBM, HS code, etc.

Your boxes should not exceed 32 kilograms each. Larger packages cannot be accepted due to regulations. If any of your boxes weigh more than 32 kilograms, additional charges will apply. For logistics via Bol, there is a maximum weight limit of 15 kilograms per box.

We recommend keeping boxes under 20 kilograms. Heavier boxes are more prone to collapsing, potentially resulting in loss or damage to your products.

You also need to upload the commercial invoice provided by your supplier. Ensure that it meets the specified requirements.

Invoice Requirements and Sample Invoice

Important: To ensure smooth approval during the initial inspection, the commercial invoice is of utmost importance. Therefore, always make sure that at least the commercial invoice is provided.

Step 4: Once you have correctly filled in all the fields, you can choose the delivery address, such as your home or fulfillment center (QLS, Avado, Fulfilly, etc.), or opt for an LvB shipment. Note that for LvB shipments, your supplier must attach the LvB shipping label to each box, and at least one box should contain an LvB packing list. Failure to comply with these requirements will result in LvB rejecting your shipment. The guide at the bottom provides more detailed information on LvB deliveries, so please read it carefully.

Step 5: After completing the booking and ensuring that all information is accurate, we will verify your booking. Upon approval, you will receive an email with the details of our agent in China and the reference number associated with your shipment. You will also receive a shipping label with the reference number, which MUST be affixed to all boxes by your supplier.

You can view the status of your shipment under the "Bookings" section in the dashboard.

Step 6: Your supplier should contact our agent in China, mentioning the reference number (22-XXXX-AIR) assigned to your booking. Our agent in China will provide your supplier with the correct address for delivering the goods. We do not provide addresses directly to prevent goods from being sent to the wrong location. Our agent determines the delivery location based on your supplier's location.

Step 7: Here, you will agree on the incoterms. Please arrange with your supplier that they will bear the transportation costs to our warehouse in Shenzhen. This corresponds to the incoterm FCA. It is then your supplier's responsibility to arrange local transportation.

If you agree on EXW, it is assumed that the goods should be picked up from your supplier, and there are pick-up costs based on the location and quantity. Our agent in China will discuss the pick-up costs with your supplier, and you can inquire about the specific amount from your supplier.

Always instruct your supplier to contact us with the reference number of your booking.

Packaging: It is your supplier's responsibility to package and protect the goods adequately to ensure they arrive in good condition. In our experience, the quality of cardboard is often poor, and the boxes are too heavy, resulting in damaged goods upon arrival at our agent

's location in China. Our advice is to have the products packed in inner cartons before being placed in export cartons. For export cartons, we recommend using double corrugated cartons with a maximum weight of 15KG per box.

Step 8, and the final step for you: Once your shipment arrives at our warehouse, it is in good hands, and we will ensure it reaches the specified address in the Netherlands. Your only remaining task is to pay the invoices you receive from us around the time of delivery.

Calculate in advance what you will pay!

Would you like to get an indication of the costs in advance? Use our calculator. 🧮

We'll keep you informed!

Once your shipment is received at the warehouse in China and eventually arrives in the Netherlands, you will receive an email update regarding your shipment. The email will include a link to a tracking page where you can see the current status of your shipment. The tracking page provides detailed information about the stages of your shipment and shares key details about your shipment.